At Citizens we Value: Safety We commit to the highest standards of safety for our employees and communities. Integrity We conduct our business with openness and honesty. Diversity We treat each employee and customer with courtesy and respect. We value the contributions of each individual in an inclusive culture. We believe that our success depends on valuing diversity in our work force, business partners and communities. Teamwork We communicate, collaborate and work as a team to provide superior customer service. We treat all stakeholders of the Trust as partners. We focus on the success of the whole Trust. Quality We continuously improve our products, services and ourselves. We foster an environment where employees find meaning in their work. We rigorously measure our performance.