Join Our Team
Are you passionate about helping our nation’s veterans and their families connect with rewarding careers and succeed in the civilian world? Do you want to work in a fast-paced environment where you’ll meet lots of new people, travel, and experience new challenges every day? If so, you might be the right fit for INvets.
If you’re a veteran, that’s even better—but we’re also considering candidates without military experience.
Client Success Manager
Position: Customer Success Manager
Department: Community Outreach
Reports to: Director of Community Outreach (Email resumes to brian@invets.org)
Direct Reports: None
Status: Exempt
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POSITION SUMMARY: The Customer Success Manager is an active member of the engagement team, providing clients-facing training delivery across multiple training formats over all current and future software products. This position will function as a product subject matter expert for internal and external clients.
ESSENTIAL ELEMENTS OF THE POSITION:
- Responsible for creating and maintaining standard curriculum, including supporting documents, as defined by the department director
- Provide client-facing training on all current and future software products through multiple delivery methods, parentheses instruction LED small and large group and web-based
- Responsible for personal project management of multiple simultaneous client training delivery projects
- Assist in maintaining current and correct client facing training material
- Participate in the review and testing of new curriculum and documentation
- Provide excellent customer service throughout all client interactions
- Travel to client locations within the state, when required
Required Skills and Abilities:
- Excellent verbal and written communication skills to include grammar, punctuation, and spelling
- Exceptional interpersonal and customer service skills
- Proven ability to manage confidential information with discretion
- Excellent planning and organizational skills
- organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent diligence and attention to detail
- A meticulous self-starter who can be given a need or objective, break it down into executable pieces, identify questions that need to be asked, gather priorities and requirements, set, and manage to milestones and then execute very effectively
- Experience with a Customer Relationship Management System (CRM System.)
- Excellent sales and negotiation skills
- Able to Identify and analyze process improvements
- Strong analytical and critical thinking skills
- Time Management skills
- Ability to function well in a high-paced and at times stressful environment.
- Patience
- Capable in Microsoft Office Suite or related software (Outlook, Word, Excel, and Power Point), and Adobe Acrobat
- Willingness to travel occasionally if required
- Performs other duties as assigned
Education and Experience:
- Previous military service is preferred
- Associate or bachelor’s degree in related field (Business, Information Technology Data Analytics) preferred OR
- At least three years of related experience required.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
- INvets is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Veteran Engagement Manager
Position: Veteran Engagement Manager
Department: Programs
Reports to: Director of Veteran Engagement (email resumes to jesse@invets.org)
Direct Reports: None
Status: Exempt
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POSITION SUMMARY:
The Veteran Engagement Manager is responsible for client engagement case management. This role will also include, at times, in-person client engagement at military installations across the country to recruit transitioning servicemembers to the state of Indiana. The role of the Veteran Engagement Manager will ensure a smooth and expeditious flow of veteran cases through the INvets pipeline from start to finish.
ESSENTIAL ELEMENTS OF THE POSITION:
Strategic Administration:
- Working closely with the Director of Engagement to strategically manage client load
- Support ongoing partnership and programmatic conversations with military installations
- Collaborate with executive team on outreach projects, programs and marketing efforts
- Manage and report against goals, priorities, and objectives to the Director of Engagement
- Provide additional support to Director of Engagement as requested
Veteran Engagement Manager Function:
- Builds and maintains a network of sources from which to identify veterans with potential to relocate to Indiana when leaving the military
- Communicates with veterans to identify and understand their intentions for their next career
- Manage the transition lifecycle of each client assigned to you through the Veteran Engagement Case Management system in Salesforce
- Communicate the benefits to veterans of living in Indiana the functions and utility of products or services to customers based on their needs and aspirations
- Communicate, engage and execute outreach activities for INvets
- Identify and analyze process improvements
- Manage and develop relationships with base and corporate partners
- Seek and utilize data from job postings and talent profiles in INvets’ database and other web- based platforms to understand the labor market in Indiana
- Maintains communication with existing and previous veterans
- Utilize Salesforce to develop detailed records of activities and profiles of veterans
- Performs other duties as assigned
Required Skills and Abilities:
- Willingness to travel throughout the week, often including overnight stays
- Proficient in Microsoft Office Suite or related software (Outlook, Word, Excel, and Power Point), and Adobe Acrobat
- Excellent oral and written communication skills to include grammar, punctuation and spelling
- Exceptional interpersonal and customer service skills
- Proven ability to handle confidential information with discretion
- Excellent organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
- A detail-oriented self-starter who can be given a need or objective, break it down into executable pieces, identify questions that need to be asked, gather priorities and requirements, set and manage to milestones and then execute very effectively
- Experience with a Customer Relationship Management System (CRM System.)
- Recruitment experience is a plus
- Excellent sales and negotiation skills.
- Strong analytical and problem-solving skills.
- Ability to function well in a high-paced and at times stressful environment.
Education and Experience:
- Previous military service is preferred
- Bachelor’s degree in related field (Marketing, Sales, Business, etc.) preferred OR
- At least three years of related experience required.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
- Must be able to travel nationwide up to 75%
- INvets is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Development Officer
Position: Development Officer
Department: Development + Advancement
Reports to: Chief Executive Officer
Direct Reports: N/A
Status: Exempt
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POSITION SUMMARY:
The Development Officer will serve as a primary liaison connecting the work of INvets to the organization’s primary stakeholders. This is a dynamic position with a hybrid focus celebrating donor engagement while prospecting new donors and potential partners. In close collaboration with the senior leadership team, this position will assist in creating and managing the organization’s Advancement Plan to broaden the organization’s donor base to increase financial support.
This position exists to create and implement overall growth strategies for all fundraising activities, including individual donations, foundation relations, government support, special events, and other sources of philanthropic support for INvets.
ESSENTIAL ELEMENTS OF THE POSITION:
Strategic Administration:
- Commitment to the organization’s core values and guiding principles set by the CEO and Board.
- Work closely with the CEO on short- and long-term advancement planning and evaluation of advancement goals focused on sustainable annual and major gift philanthropic revenue growth to support interim and long-range financial goals set and approved by the Board of Directors.
- Support the Advancement Committee within the Board of Directors.
- Oversee, monitor, and analyze reporting of metrics and outcomes for fundraising and community engagement activities and goals.
- Work closely with the CEO on the design and implementation of comprehensive fundraising campaigns, partner engagement, and funder solicitation.
Advancement / Donor Engagement:
- Maintains an active portfolio of 75 to 100 donors and prospects and donors to cultivate potential contributions, designs and develops solicitation strategies, identifies gift opportunities that match donor interests, and personally solicits and closes gifts and continually stewards donors.
- Work with INvets team members, staff, and volunteers to identify interests, affiliations and capacity of prospects.
- Design and implement a donor identification and cultivation strategies for all gifts with a focus on recurring giving..
- Oversee and ensure deliberate tracking and follow up using INvets CRM, Salesforce, and other accounting measures.
- Develop and implement a stewardship program designed to strengthen relationships with community stakeholders and sustain mutually beneficial relationships.
- Prepares accurate and compelling written proposals.
- Develop special events strategies and implementations aligned with Advancement Plan.
- Coordinate and engage the Advancement Committee and Board of Directors in special event plan implementation.
Required Skills and Abilities:
- Proven achievements in revenue generation.
- Demonstrated understanding of planned giving strategies, regulations, and gift instruments.
- Ability to engage and coordinate effectively with Board and staff level teams.
- Excellent oral and written communication skills.
- Must be a team player.
- Adherence to confidentiality policies.
- Ability to manage diverse and challenging tasks and competing priorities.
- Possess a high degree of computer literacy.
Education and Experience:
- Bachelor’s degree with foundation in business, marketing, public relations, marketing, or related field.
- A minimum of five years of successful fundraising experience with three years managing multiple revenue streams.
- Writing Sample required
- Strong oral and written communication skills
- The salary for this position is commensurate with experience.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
- INvets is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Application Procedures:
- Qualified candidates should submit a resume along with desired salary requirements and a statement on why you would be a good fit for this position
Submit all information to blaine@invets.org